35+
Countries reached
CASE STUDY · MIRACLEFEET · APR 2026
Scaling Global Health Programs: A MiracleFeet Case Study
How MiracleFeet uses CommCare to train and supervise community health workers treating clubfoot across 35+ countries.
Read the storyUSE CASE
Workforce Management
Onboard new workers in days, supervise with evidence, and keep every frontline worker's performance visible, at any scale.
◆ Onboarding
Supervision
Training
Performance Management
The Challenge
Managers oversee large field teams spread across many communities, often with little visibility into daily activity.
High staff turnover
New hires need fast, repeatable onboarding.
Ongoing training and skills
Workers need refreshers to keep quality high.
Tracking pay and performance
Incentives depend on accurate activity records.
CommCare in action
CommCare for Workforce Management
HIGHLIGHT 1 · ONBOARD
Get new hires productive from day one
- Role-based access for community health workers, supervisors, and managers, so each level sees only what they manage
- Catchment and caseload assigned at setup, so new workers start visiting immediately
- Escalation chains configured automatically, so nothing stalls at one level
- Works on basic Android devices, offline-first
HIGHLIGHT 2 · SUPERVISE
Supervise in the field with evidence, not anecdotes
- Structured observation checklists keep supervision consistent across every cadre
- Photo and GPS evidence confirms visits happened where and when reported
- Ratings roll up to each worker's performance record automatically
- Supervisors are visible to their own managers, so quality holds at every level
HIGHLIGHT 3 · TRAIN
Keep skills sharp long after initial training
- Clinical protocols and job aids on the device, so guidance never depends on signal
- Video and image-based content that works for every literacy level
- Completion tracked per worker, so no one slips through untrained
- Supervision gaps trigger refresher modules before quality drops
HIGHLIGHT 4 · MANAGE
Act on performance data, rebalance, reassign, retain
- Rebalance caseloads across catchments before teams fall behind
- Reassign workers without losing a single case record
- Turn performance data into coaching and follow-up tasks
- Drill down from the national view to an individual worker
Curious how this would work for your frontline teams?
Talk to our teamPARTNER STORIES
Workforce programs, powered by CommCare
Featured Program
Building a self-sustaining CHW workforce in rural Kenya
Lwala Community Alliance deploys community health workers across Migori County, reaching households government facilities cannot. With CommCare, every CHW has a rated supervisor and every supervisor has a manager, so program leadership sees the full picture in real time.
Read the story
More Programs & Resources
ANNOUNCEMENT · DIMAGI · MAY 2025
Frontline Worker Advisory Panel: shaping the future of CHW technology
Dimagi’s advisory panel brings frontline workers’ perspectives directly into product development.
Read the announcement
FRAMEWORK · CHW PRODUCTIVITY · SEP 2021
CommCare Precision Tasking: helping CHWs prioritize life-saving work
A customizable CommCare framework that helps CHWs and supervisors prioritize the highest-impact tasks and improve key health metrics.
Read the frameworkACROSS SECTORS
Workforce management, built for every sector.
Use the power of CommCare to onboard, supervise, and support frontline teams, in any sector.
See it tuned foryour sectorPick a sectorCommunity HealthPrimary CareImmunizationsMaternal & Newborn HealthNutritionNon-Communicable DiseasesInfectious Disease Prevention & ControlMental HealthAgricultureHumanitarian ResponseEducationLivelihoodsChild HealthEarly Childhood DevelopmentWASHClimate & Environment
Any sector
Onboarding to performance, in any domain.
Onboarding, supervision, training, and performance management for the frontline workforce, across every sector CommCare serves. Pick a sector to see how it tunes.
- Onboarding flows and role-based access
- Supervisor visits with structured feedback
- Performance dashboards for every worker
COMMON QUESTIONS
Workforce Management FAQs
Structure & Performance
How does CommCare handle large, multi-tiered workforces?
CommCare's role and permissions system supports unlimited hierarchy levels, community health worker, supervisor, district manager, national coordinator, with each level seeing only the cases and workers they're responsible for. Caseloads and catchment areas can be reassigned without data loss.
What performance metrics does CommCare track?
CommCare tracks case visit rates, form submission counts, supervision visit frequency and scores, training completion, and any custom metrics you define (such as referral completion rate or danger-sign follow-up rate). All are visible in the web dashboard and exportable for reporting.
Can CommCare support incentive and per-diem calculations?
Yes. CommCare captures the data needed to calculate performance-based incentives, visits completed, cases closed, referrals made, and exports it to your payroll or payment system. Some partners run the full payment workflow through CommCare alongside their campaigns module.
Field Operations
Can supervisors complete supervision forms offline?
Yes. Supervision checklists, observation forms, and notes are completed in the CommCare app and sync when connectivity is available. Photo and GPS evidence from field visits is stored locally until a sync point.
How is training content delivered to workers in the field?
Training materials, PDFs, images, video, are deployed to workers' devices as part of the app and accessible offline at any time. Completion is tracked automatically when a worker opens or submits a training form, and managers can see status by individual or team.