SECTOR
Mental Health
Screen, counsel, and follow up, with continuity of care between every session.
◆ Community screening
Session tracking
Clinical supervision
The Challenge
Mental health teams face rising demand while access and continuity of care remain hard to sustain.
Stigma and sensitive data
Private records demand careful, confidential handling.
Training non-specialist workers
Lay counselors deliver care with limited clinical background.
Following structured protocols
Screening and therapy steps must be applied consistently.
CommCare in action
CommCare for Mental Health Programs
HIGHLIGHT 1 · SCREEN
Identify mental health needs using validated tools
- Administer PHQ-9 and GAD-7 with automatic scoring
- Get an instant severity banner and risk flag
- Generate referrals for moderate and high-risk cases
HIGHLIGHT 2 · COUNSEL
Deliver counseling and track progress over time
- Guide counselors through each session with a protocol checklist
- Track PHQ-9 against baseline to see who is improving
- Run a safety check and book the next session every visit
HIGHLIGHT 3 · SUPERVISE
Support lay counselors with quality assurance
- See caseloads, sessions, and fidelity scores per counselor
- Flag overdue supervision before quality slips
- Maintain clinical quality as task-shifted teams scale
HIGHLIGHT 4 · REPORT
Build the evidence base to sustain your program
- Track symptom reduction and recovery across every site
- Break outcomes down by condition and screening tool
- Export clean datasets for funders and research partners
Want to see how this would work for your mental health program?
Talk to our teamACROSS USE CASES
Stepped mental health care, across every use case.
Use the power of CommCare to run mental health programs end to end, across every use case.
See it foryour use casePick a use caseService DeliveryMonitoring & EvaluationCampaignsResearchCash & Voucher AssistanceRemote EngagementWorkforce ManagementClinical TrialsSponsorship
Any use case
One platform, every workflow.
From service delivery and monitoring to research and engagement, the same platform adapts to whatever your mental health program needs. Pick a use case to see how it tunes.
- No-code workflows for frontline teams
- Offline-first, multi-language, multi-country
- Real-time dashboards and donor-ready reporting
COMMON QUESTIONS
Mental Health FAQs
Program Fit
Can CommCare administer validated screening tools like PHQ-9 and GAD-7?
Yes. Counselors administer PHQ-9 and GAD-7 with automatic scoring, get an instant severity banner and risk flag, and generate referrals for moderate and high-risk cases.
How does CommCare support lay counselors?
Protocol checklists guide counselors through each session, and supervision dashboards show caseloads, sessions, and fidelity scores per counselor, flagging overdue supervision before quality slips.
Can CommCare track client progress across sessions?
Yes. Case management links every session to the same client, so counselors can track PHQ-9 scores against baseline, run a safety check, and see who is improving over time.
Operations & Support
How is sensitive mental health data protected?
Data is encrypted and stored in a HIPAA, GDPR, and SOC 2 compliant environment, with role-based access controls for confidential client records.
Does CommCare work offline?
Yes, CommCare is offline-first. Counselors can screen and run sessions without internet, and data syncs automatically when connectivity returns.
How do we get started, and what does it cost?
Start with CommCare's free edition and build your first app with the no-code builder; paid plans start at $100 per month. See pricing or talk to our team about program design and onboarding.



