SUPPORT
CommCare Support
Find the right help fast: free docs and training, a ticket on your plan, or hands-on time with our team.
New to CommCare?
Get started in minutes
Create a free account, then pick the plan that fits.
Switching from another tool?Follow the transition guideA step-by-step path for moving from KoboToolbox, SurveyCTO, ONA, and more, without losing your data.Explore the transition guide
Self-serve · free
Help yourself
Free resources you can use any time, no ticket required.
Free
AI Companion
Instant, AI-enabled answers while you work in the product.
Open the Companion
Free
Help site & docs
Every feature, setting, and troubleshooting step.
Read the docs
Free
Dimagi Academy
Free, self-paced courses, from your first form to full rollout.
Browse courses
Free
Community forum
Ask other CommCare builders and share what works.
Join the forumWith your plan
Get support
Stuck on something specific? File a ticket and our support desk will help.
Included with your planSupport PortalSubmit a ticket to our support desk. Response times follow your plan.Open the portal Paid services
Work with our experts
Bring in our team to train you, or build your solution for you.
FAQ
Support FAQs
What free resources are available to help me use CommCare?
Dimagi Academy offers free, self-paced courses from your first form to full rollout; our help site covers every feature, setting, and troubleshooting step; and the community forum connects you with other CommCare builders to ask questions and share what works.
How do I contact CommCare support?
For users on paid plans, submit a ticket through the Support Portal.
Is there a service-level agreement (SLA) for support tickets?
Customers on Pro, Advanced, and Enterprise plans get a guaranteed first response within 1 business day; Advanced and Enterprise customers also get a 1-business-day guaranteed follow-up. See the full support comparison.
Can I hire someone to build my CommCare solution for me?
Yes. The Implementer Directory lets you hire Dimagi (the makers of CommCare) or a certified partner to build it for you. If you just want on-hand support or guidance to build the app yourself, hire our Customer Success team as a second line via an Onboarding.