Your digital solutions partner for improving health outcomes
Delivering better quality client care and services through the AWS Cloud.
- AWS Advanced Partner
- HIPAA and GDPR compliant cloud
- Monitored 24/7
An AWS Advanced Partner in good standing
Dimagi participates in the AWS Public Sector Partner (Government) and Well-Architected partner programs, and CommCare is available in AWS Marketplace.
Enhanced security through Amazon EC2
CommCare is hosted in a HIPAA- and GDPR-compliant cloud at an enterprise-grade ISO 27001 compliant AWS data center, with protections to 42 CFR Part 2.
Encrypted end to end
Data is encrypted in transit and at rest, inside industry-leading, secured AWS facilities.
Architecture built for scrutiny
Through Amazon EC2, we inherit a data center and network architecture built for the most security-sensitive organizations.
Choose where your data lives
Three AWS-hosted locations: the United States, the European Union, and India. Compare cloud options.
Watched around the clock, every day
Proactive monitoring and alerting, run by dedicated DevOps and high-availability teams.
We use AWS GuardDuty to detect, record, and alert on attempted access or modification by unauthorized individuals.
We also run the AWS Web Application Firewall, managed by our site reliability team and monitored for abnormal activity.
The same monitoring runs against every cloud location, so your programs get an identical security posture whether your data lives in the United States, the European Union, or India.
AWS services in scope by compliance program
- FedRAMP
- HIPAA BAA
- HITRUST CSF
- ISO and CSA STAR certificates
- MTCS
- SOC
For Dimagi's own certifications and audit reports, see the CommCare security page.
status.commcarehq.org.View status ↗Calls and chat, built in with Amazon Connect
Fast, secure customer service for our partners, with phone calls and chat available directly on CommCare.
High-quality calls
16 kHz audio over the internet that resists packet loss, with no need to manage multiple vendors or commit to peak call volumes.
Chat that picks up where it left off
Start a chat from the web or a mobile device, step away, and resume the conversation later, even on a different device.
Encrypted by default
All chats are encrypted and covered by existing Amazon Connect compliance certifications.
