Quality Improvement
Audit services, sites, and records against your standards, score every check on the spot, and track improvement across sites, even offline.
The Challenge
Quality and compliance teams are small and stretched, so problems surface late and sites rarely get feedback they can act on.
Audits take too long
Small teams can’t check enough sites or records.
Scoring varies by auditor
Each auditor and site applies the standard differently.
Results arrive too late
By the time scores are compiled, the moment to act has passed.
Pull a fair sample, every time
- Choose the audit: patient records, site inspections, supplies, or data quality
- The app tells auditors which records or sites to check
- Record each file or site ID with the audit
Check each item against the standard
- Mark each step or item that meets the standard
- Use the same approach for site inspections and direct observation
- Validation rules catch missing or impossible entries
Score every check on the spot
- The form scores each check against your standard, even offline
- Results read “meets standard” or “needs improvement”
- Note the main gap while the auditor is still on site
Example Dashboard Integration
Track improvement month to month
- See scores by audit type and by site
- Compare each site with its peers
- Forward data to DHIS2 or your own dashboard
Quality programs built on CommCare
Ministries, programs, and supply chains auditing quality on CommCare.
Belize Ministry of Health: hospital care, scored against national standards
With TecSalud and the Inter-American Development Bank, Belize’s quality teams moved their audits from ODK to CommCare. In four national hospitals and regional health centers, they score prenatal, birth, postnatal, newborn, and child care against national standards.
Malawi: digital supervision checklists in every district
The Ministry of Health supervises health facilities with digital checklists on CommCare, with tablets in all 29 districts and live visibility into facility performance.
Read the story
Better Gold Initiative: mines scored and verified on site
Field agents register and score each artisanal and small-scale mine from a tablet at the site, through gap analysis to final verification as a responsible gold producer.
See CommCare for mining
PMI VectorLink: compliance checklists for spray campaigns
Supervisors use five CommCare compliance checklists and a data verification form to check spray quality across a malaria program running in 17 countries.
Read the storyQuality improvement, built for every sector.
Use the power of CommCare to audit, score, and improve the quality of services, in any sector.
Audit to action, in any domain.
Record audits, site inspections, and compliance checklists, scored automatically against your standards, with results by site and audit type. Pick a sector to see how it tunes.
- Checklists built on your own standards
- Scores calculated on the spot, even offline
- Results by site and indicator over time